Terms & Conditions
Effective Date: 10 October 2026
1. Introduction
Welcome to Caperino Furnitures & Interiors (“Caperino,” “we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website, https://caperino.wishnix.com/, and your interactions with our furniture products and services.
By accessing our website, submitting an enquiry, requesting a quotation, or placing an order, you agree to these Terms & Conditions, subject to applicable law.
If you do not agree with these terms, please discontinue use of our website.
2. About Caperino
Caperino Furnitures & Interiors provides furniture and interior-related products and services.
Business Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan
Phone / WhatsApp: +92 300 9630392
Email: [Insert Official Business Email Address]
Our website allows customers to explore furniture collections, enquire about products, request quotations, and contact us regarding their requirements.
3. Product Information and Images
We make reasonable efforts to present product descriptions, images, materials, dimensions, finishes, and other details as accurately as possible.
However:
Actual colours and finishes may vary due to screen settings, lighting, photography, and material characteristics.
Natural wood may have variations in grain, texture, and colour.
Product images may be illustrative and may not show every available configuration.
Dimensions, specifications, and customization options should be confirmed with us before an order is finalized.
Please contact us if you require clarification about a product before placing an order.
4. Product Pricing and Quotations
Some furniture products may display prices, while others may require a quotation.
Where a price is not displayed, customers may contact Caperino to request pricing and availability.
Quotations may depend on factors such as:
Product design and dimensions.
Materials and finishes selected.
Customization requirements.
Quantity ordered.
Delivery location and applicable delivery charges.
Unless expressly stated otherwise in a written quotation, a quotation is an indication of the proposed price and is not confirmation that an order has been accepted.
The applicable price, payment terms, delivery arrangements, and other order details should be confirmed before an order is finalized.
Any quotation validity period or expiry date will be communicated where applicable.
5. Orders and Order Confirmation
Submitting an enquiry or requesting a quotation does not automatically constitute an accepted order.
An order will be considered confirmed when Caperino has communicated acceptance of the order and any applicable confirmation or payment requirements have been satisfied.
We may contact you to verify product selections, measurements, delivery details, customization requirements, and other relevant information before confirming an order.
If we cannot fulfil a requested order, we will communicate this to you and address any payment already received in accordance with the agreed terms and applicable law.
6. Custom and Made-to-Order Furniture
Certain products may be made to order or customized according to customer requirements.
Before confirming a custom order, customers should carefully review the agreed design, dimensions, materials, finishes, specifications, and quotation.
Please note:
Custom furniture may require additional production time.
Changes requested after production begins may affect the price and delivery schedule.
Variations in natural wood grain and other material characteristics may occur.
Any special customization, deposit, cancellation, or modification conditions should be agreed upon in writing before production begins.
Cancellation, return, and refund requests for custom furniture will be assessed under our applicable policies and the terms agreed for the particular order, subject to applicable law.
We will not rely on a general exclusion to remove any rights that cannot legally be excluded.
7. Payments
Caperino may offer Cash on Delivery (COD) and online payment methods, depending on the options available for a particular order.
The applicable payment method and terms will be communicated during the ordering process or in the relevant quotation.
For custom or made-to-order furniture, an advance payment or deposit may be required if this is communicated and agreed upon before the order is confirmed.
Online payments, where available, may be processed through third-party payment providers.
Customers are responsible for providing accurate payment and billing information. We will communicate any payment issue that affects the processing of an order.
8. Delivery and Shipping
Caperino currently serves customers within Pakistan.
Delivery availability, estimated timelines, delivery charges, and other arrangements may depend on the product, order size, customization requirements, and delivery location.
Any delivery estimate provided is an estimate unless expressly confirmed otherwise in writing.
Customers should provide a complete and accurate delivery address and contact number. Delays may occur if the delivery information is incomplete or the recipient is unavailable.
Any applicable delivery charges and special handling arrangements should be confirmed before the order is finalized.
For further details, please refer to our Shipping & Delivery Policy.
9. Cancellations, Returns, and Refunds
Order cancellations, returns, exchanges, and refunds are subject to our applicable Returns, Refunds & Cancellation Policy and any specific terms agreed upon for an order.
Customers should review that policy before confirming a purchase, particularly for customized or made-to-order furniture.
Nothing in these Terms & Conditions is intended to exclude any consumer rights or remedies that cannot lawfully be excluded under applicable law.
10. Customer Responsibilities
When using our website or placing an order, you agree to:
Provide accurate and complete contact and delivery information.
Review product specifications and quotations before confirming an order.
Use our website lawfully and responsibly.
Avoid submitting fraudulent, misleading, or unauthorized orders.
Avoid attempting to disrupt, damage, or gain unauthorized access to our website or systems.
Communicate respectfully with our staff and representatives.
We reserve the right to take appropriate action where misuse, fraudulent activity, or unlawful conduct is identified, subject to applicable law.
11. Intellectual Property
Unless otherwise indicated, website content, including product photographs, graphics, branding, text, and design elements, may be owned by Caperino or used with appropriate authorization.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish, or commercially use website content without the relevant owner’s permission, except where permitted by law.
12. Third-Party Services and Links
Our website may link to or use third-party services, including WhatsApp, payment gateways, hosting services, and other external platforms.
These services may be subject to their own terms, conditions, and privacy policies.
Caperino is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
13. Website Availability and Accuracy
We aim to keep our website available and product information reasonably accurate.
However, temporary interruptions, maintenance, technical issues, or errors may occur.
We may update website content, product listings, descriptions, and available options from time to time. Such changes will not override any binding terms already agreed for a confirmed order, except where a change is agreed upon or otherwise permitted by law.
14. Limitation of Liability
To the extent permitted by applicable law, Caperino will not be responsible for losses arising solely from circumstances beyond our reasonable control, including third-party service interruptions or unforeseen events affecting website availability or delivery arrangements.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy for further details.
16. Changes to These Terms
We may update these Terms & Conditions when our business practices, website features, products, or applicable legal requirements change.
The updated version will be published on this page with a revised effective date.
The terms applicable to a confirmed order will be determined by the terms agreed for that order and applicable law.
17. Governing Law
These Terms & Conditions are intended to operate in accordance with the applicable laws of Pakistan.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent courts, subject to any mandatory legal rights or requirements.
18. Contact Us
If you have questions about these Terms & Conditions, our products, quotations, or orders, please contact us.
Caperino Furnitures & Interiors
Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan
Phone / WhatsApp: +92 300 9630392
Email: [Insert Official Business Email Address]
Important Notice: This document is a general template for website use and is not a substitute for legal advice. Before publication, Caperino should verify that these terms match its actual ordering, payment, delivery, cancellation, and refund procedures. Legal review by a qualified professional familiar with Pakistani consumer and e-commerce law is recommended.