Shipping & Delivery Policy
Effective Date: 10 October 2026
1. Introduction
At Caperino Furnitures & Interiors (“Caperino,” “we,” “our,” or “us”), we aim to provide a clear and reliable delivery experience for our customers.
This Shipping & Delivery Policy explains our delivery arrangements for furniture and interior products purchased or ordered through our website or directly through our team.
Website: https://caperino.wishnix.com/
Business Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan
Phone / WhatsApp: +92 300 9630392
Email: [Insert Official Business Email Address]
2. Delivery Locations
Caperino currently offers delivery within Pakistan, subject to product availability and delivery arrangements.
Delivery availability may vary depending on the customer’s location, the size and nature of the furniture, and any special transportation requirements.
Please contact us to confirm whether delivery is available to your area before finalizing your order.
3. Order Processing
Orders are processed after the relevant order details have been confirmed.
Before an order is processed, we may need to verify:
Product selection and quantity.
Customer contact details.
Delivery address.
Payment arrangements.
Customization specifications, where applicable.
For custom or made-to-order furniture, production may begin only after the required specifications and any agreed advance payment have been confirmed.
Order processing and production times may vary depending on the product and order requirements.
4. Estimated Delivery Times
Estimated delivery times depend on product availability, order confirmation, production requirements, delivery location, and transportation arrangements.
Standard product delivery estimate: [Insert confirmed timeframe]
Custom or made-to-order furniture estimate: [Insert confirmed production and delivery timeframe]
Any delivery estimate communicated to the customer should be treated according to the terms confirmed for that order.
We will communicate significant changes to the expected delivery schedule where reasonably practicable.
Delays may occur due to circumstances such as transportation disruptions, severe weather, production delays, or other events beyond our reasonable control.
5. Shipping and Delivery Charges
Delivery charges may depend on:
The customer’s delivery location.
Furniture size, weight, and quantity.
Transportation and handling requirements.
Special delivery arrangements.
Delivery charges: [Insert your delivery pricing policy, such as location-based charges, charges confirmed at quotation, or free delivery where applicable.]
Any applicable delivery charges will be communicated before the order is finalized.
Customers should confirm the total order amount, including delivery charges, before confirming their purchase.
6. Custom and Made-to-Order Furniture
Certain Caperino products may be manufactured or customized according to individual customer requirements.
Custom furniture may require additional production time before dispatch.
Before confirming a custom order, customers should review the agreed design, dimensions, materials, finishes, specifications, quotation, and estimated delivery schedule.
Changes requested after production begins may affect the production timeline and delivery date.
Any additional charges or changes to the delivery schedule will be communicated to the customer for agreement where applicable.
7. Delivery Address and Contact Information
Customers are responsible for providing accurate and complete delivery information, including:
Recipient’s name.
Contact number.
Complete delivery address.
City and any necessary location details.
Please inform us promptly if your delivery details change before dispatch.
Incorrect or incomplete information may result in delays or additional delivery arrangements.
8. Receiving Your Furniture
Customers should arrange for an appropriate person to receive the delivery at the agreed address.
Because furniture may be large or heavy, customers should confirm in advance whether special handling, additional labour, stairs, lifts, or other access arrangements are required.
Assembly and installation: [Confirm whether these services are available, included in the price, or charged separately.]
Please inspect the furniture upon delivery where reasonably possible. If you notice visible damage, missing items, or an incorrect product, contact us promptly and provide photographs or other relevant information.
Reporting an issue promptly helps us investigate and determine the appropriate next steps under our applicable policies and consumer law.
9. Failed or Delayed Deliveries
Delivery may be delayed or unsuccessful if:
The delivery address is incorrect or incomplete.
The recipient is unavailable.
Access to the delivery location is restricted.
Additional delivery arrangements are required.
Circumstances beyond our reasonable control affect transportation.
If a delivery cannot be completed, please contact us to discuss the available arrangements.
Any additional delivery charges, rescheduling conditions, or return-to-sender costs will be communicated where applicable and handled in accordance with the agreed order terms and applicable law.
10. Order Tracking and Delivery Updates
Where available, Caperino may provide customers with delivery updates through telephone, WhatsApp, email, or another agreed communication method.
Tracking availability: [Confirm whether order tracking or dispatch notifications are provided.]
If you have questions about the status of your order, please contact us using the details provided below.
11. Damaged, Missing, or Incorrect Items
If your furniture arrives damaged, an item is missing, or the delivered product differs from the confirmed order, please notify us as soon as reasonably possible.
When contacting us, please provide:
Your name and order reference, if available.
A description of the issue.
Relevant photographs, where appropriate.
Your preferred contact details.
We will review the information and explain the next steps in accordance with our Returns, Refunds & Cancellation Policy, the agreed order terms, and applicable law.
Nothing in this policy removes any consumer rights that cannot legally be excluded.
12. Delivery and Returns
Delivery arrangements for returned, exchanged, or replacement furniture will depend on the circumstances of the case and our applicable returns policy.
Please refer to our Returns, Refunds & Cancellation Policy for information about eligible returns, cancellations, and refunds.
Any return transportation charges or replacement delivery costs will be communicated in accordance with the applicable policy, agreed terms, and legal requirements.
13. Contact Us
If you have questions about delivery availability, shipping charges, production timelines, or an existing order, please contact us.
Caperino Furnitures & Interiors
Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan
Phone / WhatsApp: +92 300 9630392
Email: [Insert Official Business Email Address]
We will do our best to assist you with your delivery enquiry.
Important Notice: This policy is a general informational template and should be reviewed before publication. Please complete the placeholders and ensure that all delivery timelines, charges, installation services, and delivery conditions accurately reflect Caperino’s actual business practices. Legal review is recommended where appropriate.