Returns, Refunds & Cancellation Policy
Effective Date: 10 October 2026
At Caperino Furnitures & Interiors, we aim to provide quality furniture and a reliable shopping experience. Please read this Returns, Refunds & Cancellation Policy carefully before placing an order through our website or contacting us to purchase a product.
1. Scope of This Policy
This policy applies to furniture and interior products purchased from Caperino Furnitures & Interiors through our website, by telephone, through WhatsApp, or through another sales channel operated by our business.
Certain products, including customized, made-to-order, or specially manufactured furniture, may be subject to additional conditions.
2. Eligibility for Returns
A return may be considered when a product:
Arrives damaged or defective.
Is materially different from the product description or agreed specifications.
Is incorrect or different from the item confirmed in the order.
To be eligible for review, products should generally be unused, kept in their original condition, and accompanied by proof of purchase.
Return request period: Please contact us within [insert number of days] days of delivery to report a problem. Requests submitted after this period may be assessed individually, subject to applicable law.
Furniture that has been used, altered, assembled incorrectly, damaged after delivery, or exposed to improper handling may not qualify for a return, except where applicable law provides otherwise.
3. Damaged, Defective, or Incorrect Items
Please inspect your furniture when it arrives.
If your item is damaged, defective, or incorrect:
Contact us as soon as possible using the contact details below.
Provide your order number and a description of the issue.
Share clear photographs or videos of the item and its packaging, where available.
Keep the product and packaging until we advise you on the next steps.
After reviewing your request, we may offer an appropriate resolution, such as repair, replacement, return, or refund, depending on the circumstances and applicable law.
Please do not dispose of or return a large furniture item before contacting us and receiving return instructions.
4. Customized and Made-to-Order Furniture
Customized and made-to-order furniture may be manufactured according to the customer’s selected dimensions, materials, colors, finishes, designs, or other specifications.
Because these products may be made specifically for an individual customer, change-of-mind returns and cancellations may be restricted once production has started, subject to applicable law.
If a customized item arrives damaged, defective, or materially different from the agreed specifications, please contact us so we can assess the issue and determine an appropriate solution.
Customers are responsible for reviewing and confirming their specifications before production begins. Any approved changes may affect the price and delivery timeline.
5. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible and provide their order number.
Before production or dispatch: Cancellation requests may be accepted, subject to confirmation by our team.
After production has started: Cancellation may be restricted, particularly for customized or made-to-order products.
After dispatch or delivery: The request will be assessed under this policy and applicable law.
Any cancellation fees or deductions will be communicated to the customer before confirmation, where applicable and legally permitted.
Cancellation conditions: [Insert your confirmed cancellation deadline and any applicable fees.]
Nothing in this policy removes any cancellation or other rights that customers may have under applicable law.
6. Refunds
If a refund is approved, we will inform you of the approved amount and the refund method.
Refunds will generally be issued through the original payment method where practical and supported by the payment provider. If that is not possible, we will discuss an appropriate alternative with the customer.
Refund processing time: [Insert your actual processing timeframe] after refund approval. The time it takes for the funds to appear may also depend on the bank or payment provider.
Where a refund is not appropriate, we may offer another resolution, such as repair or replacement, subject to the circumstances and applicable law.
7. Return Shipping and Collection
Responsibility for return shipping or collection costs will depend on the reason for the return and the applicable legal requirements.
If an item is confirmed to have arrived damaged, defective, or incorrect, Caperino Furnitures & Interiors will explain the collection or return arrangements.
For other approved returns, the customer may be responsible for return shipping or collection costs where permitted by law and agreed in advance.
Because furniture can be bulky or heavy, please contact us before arranging return transport yourself.
Return collection arrangements: [Insert your procedure and who pays the cost in each situation.]
8. Non-Returnable Items
Subject to applicable law, certain items may not qualify for change-of-mind returns, including:
Furniture made to the customer’s specific requirements.
Products that have been modified or altered at the customer’s request.
Products damaged after delivery due to misuse, improper handling, or failure to follow care instructions.
Used items that are not eligible under the agreed return conditions.
These exclusions do not limit any rights customers may have concerning defective, misdescribed, or incorrectly supplied products under applicable law.
9. Exchanges and Replacements
Exchanges or replacements may be offered where appropriate and available. The availability of a replacement will depend on stock, manufacturing requirements, product specifications, and the nature of the issue.
For custom furniture, a replacement may require additional production time. We will communicate the proposed arrangement and expected timeline before proceeding.
10. Refunds for Cash on Delivery Orders
For orders paid using Cash on Delivery (COD), an approved refund may be arranged through a mutually agreed payment method.
Customers may need to provide the information required to complete the refund. We will only request information reasonably necessary for this purpose and will handle it in accordance with our Privacy Policy.
11. How to Request a Return, Refund, or Cancellation
Please contact us using the following details:
Business Name: Caperino Furnitures & Interiors
Address: Main Vehari Road, near Chungi No. 22, Timber Market, Multan, 60000, Pakistan
Phone / WhatsApp: +92 300 9630392
Email: [Insert Official Business Email Address]
Please include your order number, purchase date, reason for the request, and relevant photographs or other supporting information.
Our team will review your request and contact you regarding the next steps.
12. Relationship With Other Policies
This policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Privacy Policy.
If any provision of this policy conflicts with applicable consumer protection law, the applicable legal requirements will prevail.
13. Changes to This Policy
We may update this policy from time to time. Any revised version will be published on our website with an updated effective date. Changes will apply subject to applicable law and any rights already established under an existing order.
14. Contact Us
If you have questions about returns, refunds, or cancellations, please contact Caperino Furnitures & Interiors using the contact details listed above.