Privacy Policy

Effective Date: 10 October 2026

1. Introduction

Welcome to Caperino Furnitures & Interiors. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Caperino Furnitures & Interiors (“Caperino,” “we,” “our,” or “us”) collects, uses, stores, and shares personal information when you visit our website, browse our furniture collections, submit a product enquiry, request a quotation, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

Business Name: Caperino Furnitures & Interiors

Website:

Business Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan

Phone / WhatsApp: +92 300 9630392

Email: [Insert Official Business Email Address]

2. Information We Collect

We may collect personal information when you interact with our website or contact us regarding our furniture products and services.

2.1 Information You Provide

Depending on your interaction with us, this information may include:

Your name.
Email address.
Phone number or WhatsApp number.
Delivery address and location.
Product enquiries and quotation requests.
Furniture preferences, measurements, materials, and customization requirements.
Messages, feedback, and other information you voluntarily provide.

Please provide only the information necessary for your enquiry or transaction.

2.2 Order and Payment Information

If you place an order, we may collect the information necessary to manage your order, confirm payment status, arrange delivery, and provide customer support.

Caperino may offer Cash on Delivery (COD) and online payment options, depending on the available checkout methods.

Online payments may be processed through third-party payment providers. Payment information may be collected and handled by the relevant provider under its own privacy and security practices.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically by our hosting provider, WordPress, WooCommerce, or other services used to operate and secure the website.

Depending on the services enabled, this information may include:

IP address.
Browser and device information.
Operating system.
Pages visited and website interactions.
Visit dates and times.
Technical logs used for website security and troubleshooting.

The information actually collected depends on our website configuration and installed services.

3. Cookies and Similar Technologies

Our website uses WordPress and WooCommerce, which may use cookies or similar technologies to support essential website functions, shopping sessions, cart functionality, security, and user preferences.

Additional cookies may be used for analytics, performance monitoring, or marketing if those services are installed and enabled.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Where required by applicable law, we will obtain consent for non-essential cookies.

4. How We Use Your Information

We may use your personal information for the following purposes:

To respond to product enquiries and quotation requests.
To provide product information and discuss pricing.
To understand furniture customization requirements.
To process and manage orders.
To confirm payment status and arrange delivery within Pakistan.
To communicate with you regarding orders, quotations, and customer support.
To improve our website, products, and customer experience.
To maintain appropriate business and transaction records.
To protect our website against fraud, misuse, and unauthorized access.
To comply with applicable legal obligations.
To send promotional communications where permitted by law.

We will use your information for purposes reasonably related to your interaction with Caperino or otherwise disclosed when the information is collected.

5. Product Enquiries and WhatsApp Communication

Customers may contact Caperino to request product information, pricing, quotations, or customization details.

When you contact us by telephone, WhatsApp, email, or another communication channel, we may use the information you provide to respond to your enquiry, discuss product requirements, prepare quotations, and follow up where reasonably necessary.

If you use WhatsApp or another third-party messaging service, your communications may also be subject to that service’s own privacy policy and terms.

Please avoid sharing passwords, payment card details, or other highly confidential information through ordinary enquiry messages.

6. How We Share Your Information

We do not intend to sell your personal information to third parties for their independent marketing purposes.

We may share relevant information with service providers when reasonably necessary to operate our website and fulfil our business activities.

These providers may include:

Website hosting and technical support providers.
WordPress and WooCommerce-related service providers.
Payment processors and payment gateways.
Delivery and logistics providers.
Communication and messaging services.
Website security, backup, and maintenance providers.
Analytics or marketing providers, if used.

We may also disclose information when required by applicable law, lawful requests, court orders, or other valid legal processes.

If our business or relevant assets are transferred or reorganized, information may be transferred where legally permitted and appropriate.

7. Website Hosting and Data Storage

Our website is hosted through Hostinger.

Our website may process or store personal information through its hosting infrastructure and other services integrated with WordPress and WooCommerce.

The actual storage locations and processing arrangements may depend on the hosting configuration and the third-party services we use. Some providers may process information outside Pakistan.

We take reasonable steps to use appropriate technical and organizational safeguards to protect personal information.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security tools, software updates, secure connections, and backups, depending on our website configuration.

However, no website or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, manage orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to applicable legal and legitimate record-retention requirements.

10. Your Privacy Rights and Choices

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of information that we no longer need to retain.

You may also request that we stop sending optional promotional communications.

To make a privacy-related request, please contact us using the contact details provided in this policy.

We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate business purposes.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including WhatsApp and payment providers.

These third parties operate independently and may have their own privacy policies, terms, and data-handling practices.

Caperino does not control the privacy practices of independent third-party services. We encourage you to review their policies before providing information directly to them.

12. Children’s Privacy

Our website is intended for people interested in furniture and interior products and is not specifically designed to collect personal information from children.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action where necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we handle, please contact us.

Caperino Furnitures & Interiors

Address: Main Vehari Road, Near Chungi No. 22, Timber Market, Multan, 60000, Pakistan